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Published: 22 October 2026. Version: 2026-10-22-r2.
OFM4X4 UK LTD, company number 14281109, registered in England and Wales. Registered office: 84 Balmoral Road, Watford, WD24 4ET, United Kingdom. We are not VAT registered. We operate the online store OFM4x4.co.uk. Orders, cancellations and complaints: office@ofm4x4.co.uk; telephone 020 4577 0208. Privacy enquiries: privacy@ofm4x4.co.uk.
Online business: no customer visits, collections or in-person returns. Our authorised postal/courier return address is OFM4X4 UK LTD, 84 Balmoral Road, Watford, WD24 4ET, United Kingdom. Send returns by post or courier; do not attend in person. Include your order reference where available. Contact us if you need help arranging a suitable carrier; our permission is not a condition of exercising a statutory right.
1. Goods and separately agreed services
We supply vehicle parts, accessories and related equipment. Installation, fitting, engineering inspection, vehicle certification or a separate consultancy service is included only where we expressly agree its scope and price in writing. Order administration, ordinary supplier liaison and delivery arrangements included in a goods sale are not a separate service charge that defeats goods-cancellation rights.
For consumer goods purchases, the Sales Terms take priority over any conflicting provision here. A supply-and-fit arrangement may be a sales contract for cancellation purposes; we assess the actual contract rather than artificially dividing it.
2. Consumer service contracts
For a genuinely separate distance service contract, the consumer normally has 14 calendar days after the day the contract is made to cancel. We will not start during that period without your express request. Before starting we must give the required information about cancellation and any proportionate payment. Ticking general trading terms is not by itself an express request for early performance.
If you validly request an early start and then cancel, payment is limited to the reasonable proportion actually performed before cancellation, as the law permits. You do not pay this charge if the required information or request is missing. The right to cancel is lost on full performance only where performance began with the required express request and acknowledgement that full performance would end that right. No fixed restocking or administration percentage replaces these rules.
3. Service quality and remedies
Consumer services must be performed with reasonable care and skill and comply with binding information about the service. Where no price or time is fixed, the applicable statutory reasonable-price and reasonable-time rules apply. Statutory repeat performance or an appropriate price reduction remains available where required; a refund due under those remedies will be made within the statutory deadline. A subcontractor does not remove our responsibility for the service we contract to provide.
4. Business purchases
This section applies only to a buyer acting for business purposes. A genuine consumer does not lose that status because a business name is entered at checkout. Trade discounts and payment or credit terms apply only as agreed. Our order-acceptance process and agreed specification determine the contract.
Business buyers do not have the consumer distance-selling cooling-off right. We are not obliged to accept a return simply because a conforming business order is no longer wanted. If we agree cancellation or a voluntary return, we will set out the applicable conditions and any reasonable charge in writing before it is accepted. Any damages sought for breach must be legally recoverable, with reasonable mitigation and credit for costs saved, supplier refunds or resale. We do not treat all payments as automatically forfeited.
5. Faults, installation and business remedies
A no-change-of-mind policy does not remove remedies for non-delivery, breach, defective or misdescribed goods, or a defective service. Applicable rights under the Sale of Goods Act 1979, the Supply of Goods and Services Act 1982 and other law remain, subject only to an expressly agreed lawful limitation. Manufacturer warranty terms supplement the contractual position; they are not the sole possible remedy.
Business buyers must provide correct specifications and ensure competent installation and appropriate instructions to an end customer. Report a discovered issue promptly and preserve reasonable evidence. We will assess the cause rather than automatically rejecting every claim involving modification or independent fitting.
6. Responsibility, delivery and disputes
Payment, title and delivery arrangements follow the Sales Terms or a separately agreed written trade contract. We do not introduce a blanket exclusion of all business liability or a retrospective liability cap on this page. Any separate limitation must satisfy the Unfair Contract Terms Act 1977 and other applicable law where relevant. Death or personal injury caused by negligence, fraud, non-excludable defective-product liability and title obligations are not excluded.
Business contracts are governed by English and Welsh law, with the courts of England and Wales having jurisdiction unless a different lawful arrangement is expressly agreed. Consumers retain the law and jurisdiction protections in the Sales Terms. Contact office@ofm4x4.co.uk about a service or trade dispute.