Frequently Asked Questions

Delivery depends on the goods, stock location and service agreed for your order. Check the product-specific estimate; tell us before contracting if a date is essential. Without an agreed different period, consumer delivery must be without undue delay and within 30 days of the contract.

Available international services depend on the order and address. Your order identifies the contracting seller and import responsibilities. If DDP is expressly offered, the charges covered by that agreement are paid by us. The operator of another website is not automatically the seller of your OFM4x4.co.uk order.

No. We operate online and do not accept customer visits, collections or in-person returns. Contact office@ofm4x4.co.uk for delivery or authorised postal/courier return instructions.

The applicable delivery charge and material service restrictions must be explained before ordering. Extra charges or a material service change need your agreement; they cannot simply be imposed before dispatch. Non-postable unwanted-goods return costs require the legally required pre-contract disclosure.

Use the methods offered for your order at checkout, which may include Revolut card or supported wallets, bank transfer or Clearpay, subject to availability and eligibility. See Payment Information.

Use the secure checkout and payment provider interface. Do not send a full card number, security code, password or one-time authentication code by email or chat. Report a suspected issue using our published contacts.

For ordinary consumer distance orders you can cancel before dispatch and during the statutory cancellation period after delivery. Merely ordering from a supplier or starting manufacture of a standard catalogue product does not remove that right. A genuine bespoke or personalised exception depends on the facts and must be explained before contracting. See our Sales Terms.

Ordinary consumer distance orders normally allow cancellation until 14 calendar days after delivery, followed by 14 days to send goods back. Necessary inspection and opening ordinary packaging do not by themselves remove this right. No fixed restocking fee applies to statutory consumer cancellation. Whole-order cancellation includes standard outbound delivery. Faulty-goods rights are additional.

Special sourcing, import or manufacture of a standard catalogue product does not by itself remove cancellation rights. Ask for postal/courier return instructions; no customer visits or in-person returns. See our Sales Terms and optional cancellation form. Earlier purchases retain applicable earlier promises.

Manufacturer guarantees are additional to your rights against us. Goods must meet their description, be of satisfactory quality and fit for an agreed purpose. We assess faults and provide the remedies required by law; warranty expiry or independent fitting does not automatically end statutory rights. Contact us with reasonable proof of purchase and details.

Each product page lists compatible make, model, year and engine. If you’re unsure, send your registration or VIN and details (lift height, accessories) and we’ll confirm fitment: contact us.

Often yes. Plan for a wheel alignment, castor correction on larger lifts, extended brake lines and adjustable panhard rods for big travel, and load-rated springs if you run added weight (bar, winch, drawers).

Where supplied by the manufacturer, yes. Many products include downloadable guides; if you can’t find one, ask our team.

Installation is not included unless expressly agreed in writing. Contact us about any separately available service and its scope; do not assume a fitting appointment or vehicle certification is part of a product purchase.

Yes. Book a professional four-wheel alignment after installation and again after the suspension settles.

Stock labels may include supplier or overseas stock. Contact us to confirm availability and the delivery estimate if timing matters; a website listing is not a guarantee that an item is physically in a UK warehouse.

Lead times are product-specific. We will explain material supplier, manufacturing or import delays and available options. An estimate does not remove statutory delivery remedies.

Bulky goods may require a freight or pallet service. We will explain material delivery, unloading and access requirements for the service agreed. Tell us about restrictions before arrangements are made.

We can update the address before dispatch. After dispatch, changes depend on the carrier’s policy and may cause delays.

Visit our Gallery for customer builds and product installs.