Frequently Asked Questions

Most in-stock items dispatch within 1–2 working days and arrive in 2–5 working days. Oversized freight (steel bumpers, sliders, winches) may take longer due to carrier handling.

Yes. EU orders are fulfilled via our European company to minimise customs delays. Please order at ofm4x4.eu.

Collection is possible for certain items by appointment. Contact us first so we can confirm stock location and a pickup time.

Shipping is calculated at checkout by size, weight and postcode. Pallet or remote-area deliveries may need confirmation; we’ll update you before dispatch if anything changes.

We accept major debit/credit cards and bank transfers. We do not accept PayPal, so we can keep prices as competitive as possible.

Yes. Payments are processed by accredited gateways with encryption and fraud screening. We never store your full card details on our servers.

If your order hasn’t left the warehouse, we can cancel and refund it. Once it has shipped, you can return it under our standard returns process. Orders that have entered production (for example steel bumpers, underbody protection, or custom-made items) cannot be cancelled or refunded as manufacturing has begun.

Returns are accepted within 14 days for unused items in original packaging. Please review our Terms & Conditions for full details or contact our team for assistance.

Manufacturer warranties apply per product. Keep your invoice and any installation proof. We’ll assist with diagnosis and warranty claims where applicable.

Each product page lists compatible make, model, year and engine. If you’re unsure, send your registration or VIN and details (lift height, accessories) and we’ll confirm fitment: contact us.

Often yes. Plan for a wheel alignment, castor correction on larger lifts, extended brake lines and adjustable panhard rods for big travel, and load-rated springs if you run added weight (bar, winch, drawers).

Where supplied by the manufacturer, yes. Many products include downloadable guides; if you can’t find one, ask our team.

Yes. We can recommend partner garages experienced with suspension, lockers and wiring. Contact us for availability and a quote.

Yes. Book a professional four-wheel alignment after installation and again after the suspension settles.

Many fast-moving lines are held in UK stock. Some items ship from our EU warehouse or directly from the manufacturer. On a deadline? Ask us to confirm availability.

Typical lead times are 7–21 days. Custom or fabricated parts can take longer. We’ll keep you updated if the ETA changes.

Yes. Oversized items are shipped by pallet freight. Please ensure someone is available to receive delivery during business hours.

We can update the address before dispatch. After dispatch, changes depend on the carrier’s policy and may cause delays.

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