Terms & Conditions

Published: 22 October 2026. Version: 2026-10-22-r3.

OFM4X4 UK LTD, company number 14281109, registered in England and Wales. Registered office: 84 Balmoral Road, Watford, WD24 4ET, United Kingdom. We are not VAT registered. We operate the online store OFM4x4.co.uk. Orders, cancellations and complaints: office@ofm4x4.co.uk; telephone 020 4577 0208. Privacy enquiries: privacy@ofm4x4.co.uk.

Online business: no customer visits, collections or in-person returns. Our authorised postal/courier return address is OFM4X4 UK LTD, 84 Balmoral Road, Watford, WD24 4ET, United Kingdom. Send returns by post or courier; do not attend in person. Include your order reference where available. Contact us if you need help arranging a suitable carrier; our permission is not a condition of exercising a statutory right.

1. Scope, customers and applicable version

These terms govern purchases from OFM4x4.co.uk. A consumer is an individual acting for purposes wholly or mainly outside their trade, business, craft or profession. Business purchases are also subject to the business provisions in our Supply of Services & Business Terms. Entering a company name or using a trade account does not by itself remove genuine consumer rights.

This version applies to orders placed after its publication. It does not change an earlier contract or remove a return promise made when an earlier order was placed. Product-specific information and any expressly agreed written terms form part of the contract. Nothing in these documents reduces rights that cannot lawfully be excluded.

2. Orders and contract formation

You can check your basket, quantity, options, address, delivery and payment details before ordering. Your order is an offer to purchase. An automated order-receipt email, payment authorisation or payment-status update acknowledges receipt; it does not by itself accept the order. We accept by sending an express written acceptance or a dispatch confirmation, whichever occurs first. A separately agreed quotation may specify acceptance earlier, including before genuine bespoke manufacturing starts.

Before acceptance we may decline an order for a genuine reason, such as unavailable goods, an obvious pricing error, inability to deliver lawfully or reasonable fraud concerns. We will notify you and release an authorisation or refund money taken without undue delay. After acceptance we may end a contract only where these terms and applicable law permit; a supplier problem does not give us an unrestricted right to cancel or keep your money.

3. Prices, tax, currency and payment

The product price, selected delivery charges and total payable are shown before you commit to pay. Consumer totals include any UK taxes that we are legally required to charge. An “Ex Tax” display is not permission to add an undisclosed charge. The selected checkout currency and total govern your payment; your bank or payment provider may apply its own disclosed conversion rate or fees.

Only payment methods actually offered for your order at checkout are available. Card and supported wallet payments use Revolut merchant payment services; bank transfer and Clearpay may be offered subject to availability and the provider's eligibility rules. Do not send full card details or security codes to us by email or chat. Card authorisation can reserve funds before capture. A released authorisation is not a refund of a captured payment; your bank controls when a reservation disappears.

If we discover a price error before acceptance, we will explain the corrected price and let you choose whether to proceed. We will not charge a higher price without your agreement. After acceptance, legal rights and the circumstances of the error determine the outcome. No provision authorises an automatic payment-dispute or chargeback penalty. Your rights to contact your bank or payment provider remain intact; we may provide accurate transaction evidence and avoid duplicate refunds.

4. Availability and delivery times

A listing, stock label or estimate may include stock held by a supplier. Check the product-specific lead time, particularly for imported, manufactured or bulky items. We will tell you about a material availability issue and offer available options. We will not substitute a materially different product or agree a longer binding delivery period without your agreement.

We deliver within the period agreed with you. If no different period is agreed, consumer goods must be delivered without undue delay and within 30 days of the contract. If we refuse delivery, or miss a delivery deadline that was essential in the circumstances or that you told us was essential before contracting, you may have the right to end the contract immediately. Otherwise you may require delivery within an additional appropriate period and end the contract if we fail to meet it. We will refund sums due without undue delay. Supplier delays or events outside our control do not remove these remedies.

5. Delivery, heavy goods and risk

Provide an accurate address and tell us about access restrictions before delivery is arranged. Pallet and heavy-goods delivery arrangements, including unloading or kerbside restrictions, must be explained for the service selected. You are not required to accept unsafe unloading. Additional delivery or redelivery costs are payable only where properly disclosed, agreed and lawfully due.

For consumers, risk normally remains with us until you or a person you identify, other than the carrier, takes physical possession. If you independently commission a carrier we did not offer, the statutory exception may transfer risk when we hand the goods to that carrier. A courier scan, signature or an unattended delivery does not automatically settle a disputed delivery claim.

Please inspect deliveries and report visible damage, missing items or an incorrect product promptly, with photographs where reasonably possible. A courier reporting window is helpful for investigation but is not a deadline that removes your statutory rights. We remain your point of contact for goods lost or damaged while at our risk. Title passes once we receive payment in full.

6. International orders

Available destinations and services depend on the goods and delivery address. The quotation or checkout must identify the delivery charges and who pays destination import taxes and duties. Where we expressly offer delivery duty paid (DDP) for your order, we bear the import charges covered by that agreement; there is no blanket transfer of those charges to you. Otherwise, any customer import obligations and foreseeable additional charges must be explained before the order is placed.

Local vehicle-use, type-approval and import restrictions may differ. We must meet our own seller, importer, distributor and product-safety duties. Asking you to check local use requirements does not transfer those duties to you. Any mandatory consumer protection applicable to your purchase remains available.

7. Consumer change-of-mind cancellation

For an ordinary distance sale, you may cancel without giving a reason from the time you order until the end of 14 calendar days after the day you, or your nominated recipient, receives the goods. For one order delivered in separate parts or deliveries, the period normally starts after the last part or item is received. If legally required cancellation information was not provided, the statutory period can be extended.

Tell us clearly that you wish to cancel by email, telephone, post or our optional returns form. An account, RMA number, photographs or a website-only form are not conditions of valid statutory cancellation. Sending your notice before the deadline is sufficient. Keep evidence. Include an order reference if available so we can identify the purchase. We will acknowledge an online cancellation without delay in a form you can retain.

For standard goods cancelled before dispatch, we do not deduct supplier-order, import, handling or restocking costs from a statutory refund. If goods have already left us, the normal return procedure applies. If you are outside a statutory cancellation right, see section 11.

8. Returning cancelled goods and return costs

Send the goods back without undue delay and no later than 14 calendar days after telling us you are cancelling, unless we offer collection. Our authorised postal/courier return address is OFM4X4 UK LTD, 84 Balmoral Road, Watford, WD24 4ET, United Kingdom. We do not accept customer attendance. Our administrative instructions must not obstruct cancellation or shorten the statutory return period.

You bear the direct cost of returning ordinary unwanted goods only where we gave you the legally required information before the contract. For goods that cannot normally be returned by post, such as a palletised bumper or heavy assembly, the applicable return cost or a reasonable maximum estimate must be disclosed before you order. If required information was not provided, you are not liable for that undisclosed return cost. We do not replace the missing disclosure with an after-order charge.

Pack goods securely, with their accessories and documents, to prevent avoidable transit damage. Tracking and appropriate cover are recommended so you can prove dispatch. Buying insurance from us or using our preferred carrier is not a condition of cancellation. For faulty, wrong or damaged goods, use section 12 instead: we bear the reasonable return costs where legally required.

For a change-of-mind return, you may arrange your own suitable carrier or ask us to arrange a courier collection. Where return costs are lawfully yours, we will explain the quoted direct collection cost and obtain your agreement before booking; it is a transport cost, not a restocking fee. For goods that cannot normally be returned by post, the required return cost or reasonable maximum estimate must still be given before purchase. Offering a courier after purchase does not cure a missing required disclosure. For faulty, incorrect or transit-damaged goods, we bear the reasonable return costs where legally required.

Heavy-goods change-of-mind return estimate: where goods cannot normally be returned by post, our reasonable maximum estimate for one return consignment is £100. Where we arrange collection and the direct cost is lower, we charge the lower agreed cost; we do not charge more than this published estimate for a return covered by it. This is a transport estimate, not an automatic £100 fee or a restocking charge. We explain the actual collection arrangements and obtain agreement before booking. It applies only where the return cost is lawfully the customer's responsibility and the required information was given before the order. Faulty, incorrect or transit-damaged goods follow the seller-funded remedies required by law. This new estimate does not create a retrospective charge for an earlier purchase.

9. Inspection, opened packaging and loss in value

You may open packaging and inspect goods as you reasonably could in a shop to establish their nature, characteristics and functioning. Opening an ordinary box does not itself remove the right to cancel. Original packaging helps protect a return but is not an absolute statutory condition.

Where the law allows, we may deduct an evidenced reduction in value caused by handling beyond necessary inspection. Installation, road use, contamination, avoidable damage or missing components can reduce value; we assess the actual circumstances and explain the calculation. We do not automatically reject every installed or opened item or use a flat percentage instead of proving loss. The statutory deduction is unavailable if we failed to give the required cancellation information. Faulty-goods rights are assessed separately.

10. Cancellation refunds

For cancellation of the whole order, we refund the goods price and the cost of the least expensive standard delivery option we offered. If you chose an enhanced service, the extra above that standard service need not be refunded. If only part of a divisible order is cancelled, delivery refunds depend on the charge attributable to the cancelled goods; there is no automatic forfeiture of delivery charges.

We refund without undue delay and within 14 days after we receive the returned goods or, if earlier, evidence you sent them back. We may withhold reimbursement until then unless we offered to collect. Where no return is required, or we offered collection, the statutory deadline is normally 14 days after your cancellation notice. We use the original payment method unless you expressly agree otherwise, without a refund fee. We will not make inspection an open-ended extension to the deadline.

11. Bespoke goods, special orders and voluntary returns

The statutory change-of-mind exception can apply to goods made to your specifications or clearly personalised, for example a genuinely one-off fabrication to measurements you supply. We must identify the relevant facts and explain the exception before the contract. Merely sourcing from a supplier, importing goods, selecting standard catalogue options, labelling an item “special order”, or making a standard product after ordering does not by itself establish the exception. Torsion bars are not categorically excluded.

Faulty, incorrect or misdescribed goods remain subject to the applicable remedies even if bespoke. Where a statutory change-of-mind right does not apply, an agreed cancellation or return may depend on reasonable conditions and demonstrable recoverable loss, with credit for costs saved or goods resold. Any separately agreed voluntary return outside statutory rights must set out the condition, timing and charge before you agree to it. We do not impose a blanket 30% restocking fee on statutory consumer cancellations or faulty-goods remedies.

12. Faulty, incorrect, incomplete or damaged goods

We have a legal duty to supply goods of satisfactory quality, fit for their agreed purpose and matching their description. Contact us with details of the problem and reasonable proof of purchase; a receipt is not the only acceptable evidence. Please stop using a potentially unsafe part. We may reasonably inspect or request useful evidence, without making unnecessary hurdles or causing significant inconvenience.

Consumers normally have a 30-day short-term right to reject goods that do not conform. After that, repair or replacement is normally the first remedy unless impossible or disproportionate. It must be provided at our cost, within a reasonable time and without significant inconvenience. A failed repair or replacement, unreasonable delay or significant inconvenience can entitle you to a price reduction or final rejection. Faults appearing within six months are generally presumed to have existed at delivery unless we show otherwise or the presumption is incompatible with the goods or fault. This does not create a six-month expiry of your rights.

We pay reasonable return costs for goods validly rejected as faulty and the necessary costs of a statutory repair or replacement. Contact us to arrange an appropriate method for heavy goods. A statutory refund is due without undue delay and within 14 days after we agree you are entitled to it, by the original payment method unless you expressly agree otherwise, without a fee. Any lawful use deduction on final rejection is assessed under the Consumer Rights Act; ordinary necessary inspection is not a restocking service.

A manufacturer's guarantee is additional to your rights against us. We will not direct you exclusively to a manufacturer or say that warranty expiry ends all rights. Fair wear, accidental damage or a fault actually caused by misuse or incorrect installation is different from a defect present at supply. Fitting by an independent competent installer does not automatically invalidate unrelated statutory rights.

13. Compatibility, installation and product changes

Check the stated application, model year, axle, engine, load and other relevant specifications. Tell us the intended use and provide accurate vehicle details when seeking advice. We remain responsible for our descriptions and any fitness-for-purpose obligation arising from advice you reasonably rely on. Photographs are illustrative only where that is clear; an image disclaimer cannot excuse supplying a materially different item.

Safety-critical suspension, braking, steering, wheel, tyre and electrical work must be undertaken competently, following manufacturer instructions, torque settings and applicable law. Arrange appropriate checks after installation and tell your insurer about relevant modifications. An off-road-use label does not make an unsafe product lawful or remove seller liability. We will not make a material specification change to an accepted order without agreement or the remedies required by law.

There is no automatic UK-wide or EU-wide approval based only on a suspension lift being 40 mm or 50 mm. Road use depends on the exact vehicle, installation, associated changes and applicable rules. A generic “off-road” label, an MOT pass or the customer's agreement does not relieve us of duties concerning the safety, description or lawful supply of goods. Ask for any product-specific approval relied upon before purchase; we must substantiate claims we make.

For destinations with additional safety or online-offer requirements, including Northern Ireland and EU destinations where applicable, the relevant manufacturer/importer or responsible economic operator, product identification, warnings and documentation must be established for the specific product before it is offered or supplied there. Our UK registered office is not represented as an EU/NI responsible economic operator merely because it appears in these terms.

14. Responsibility and events outside our control

For consumers we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for losses you cause yourself or that were not reasonably foreseeable. We do not exclude statutory remedies, reasonably recoverable fitting or removal costs, or liability merely by calling a loss “indirect”. Business losses are considered under the separate business terms.

Nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective-product liability that cannot be excluded, title obligations, or any other liability the law does not allow us to limit. If an event outside our reasonable control affects supply, we will explain and take reasonable steps to reduce the impact. Your cancellation and delivery remedies remain available.

15. Complaints, disputes and law

Send complaints to office@ofm4x4.co.uk or our correspondence address, with the order reference and the outcome you seek. We will investigate and explain the outcome. Where an ADR scheme or other dispute arrangement is available for an unresolved complaint, our final response will explain the relevant route and whether we will participate. We do not claim membership of an unverified scheme. You retain access to the courts and applicable payment-provider remedies.

English and Welsh law governs these terms. Consumers retain any mandatory protection of the law that applies where they live and any right to bring proceedings in the courts available to them under that law, including Scotland or Northern Ireland. The English and Welsh courts have non-exclusive jurisdiction for consumer claims.

16. Optional model cancellation form

Complete and send this only if you wish to withdraw from the contract. You may use any other clear cancellation statement.

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